If you want to know what our free hosting is like, just try it for yourself! You can setup an account within a few minutes and completely for free, so please don't hesitate to sign up and try our service for yourself!

If you still have questions about our service after trying it for yourself, please check the Knowledge Base and Community Forum for the answers of many common questions. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category.

Please note that BitoFree does not provide one-on-one assistance for free hosting. Because of that, we cannot respond to questions sent through email.

If you have questions about the premium offers on our website, please contact iFastNet. iFastNet is the company providing the premium hosting.

BitoFree, as the name suggests, only provides free hosting. So we cannot help you with premium hosting. Questions about premium hosting sent to our email address will be ignored.

You can find the answers of many common questions in the Knowledge Base and Community Forum. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category.

BitoFree does not provide one-on-one support for free hosting. If you want staff to help you personally, please consider switching to premium hosting.

You can find explanations and workarounds for many known issues on our Knowledge Base. Additionally, if there are major system issues, we usually post an announcement in the System Issues category on our forum with more information.

If you have an issues which isn't covered in the knowledge base or system issues, please search the other topics on the Community Forum as well, or ask your own question by creating a new topic.

While we do our best to keep you informed and respond to issues quickly, we cannot discuss these issues privately with website owners. So issue reports sent through other channels will be ignored.

If you purchased a premium hosting account through the upgrade sections on our website, you will have purchased an account on iFastNet.

iFastNet provides 24/7/365 support to their hosting customers. To contact iFastNet, please submit a support request through iFastNet's support portal. Note that you may need to create a new account to login to this portal.

BitoFree, as the name suggests, only provides free hosting. BitoFree does not have any access to iFastNet's premium hosting, so we are unable to provide any support whatsoever for premium hosting.

If you purchased a premium hosting account through the upgrade sections on our website, you will have purchased an account on iFastNet.

iFastNet provides 24/7/365 support to their hosting customers. To contact iFastNet, please submit a support request through iFastNet's support portal. Note that you may need to create a new account to login to this portal.

BitoFree, as the name suggests, only provides free hosting. BitoFree does not have any access to iFastNet's premium hosting, so we are unable to provide any support whatsoever for premium hosting.

For more information about why your account was suspended, please check the status of your account in your Client Area. From there, you can see why your account was deactivated, as well as learn how or when you account can be reactivated.

Does your account show as Active in the client area but does your domain redirect to suspendeddomain.org anyways? Please see this article for more information.

For the security and confidentiality of your account, we cannot comment on the status or make changes to any accounts over email.

You can find the answers of many common questions in the Knowledge Base and Community Forum. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category.

Note that BitoFree only provides a website hosting service. That means BitoFree provides you with the space to setup your website, but it's your own responsibility to

BitoFree does not provide one-on-one support for free hosting. If you want staff to help you personally, please consider switching to premium hosting.

We take abuse reports very seriously. Please send your abuse report to info@bito.ly and we will investigate your report promptly.

Would you like to discuss a business inquiry, we're happy to talk to you!

That said, here are some answers to various common business inquiries.

• You are allowed to use free hosting for personal, commercial, non-profit and educational purposes.
• BitoFree cannot provide any custom sponsorships. We already provide our main product for free, and rely on sponsorships ourselves to do so. Because of this, we do not have the means to sponsor other initiatives.
• We cannot provide any custom plans, packages or terms. If free hosting lacks features or capabilities you're looking for, please check if premium hosting can provide what you need.
• We are not interested in any SEO services or web design services. Such offers will be ignored and senders will be reported and blacklisted.
• We do not accept sponsored posts. BitoFree is not a blog or news site.

If you would like to discuss a proposition, please contact us at info@bito.ly.